Phones, soft extensions, HIPAA-secure texting, eFax, voicemail and AI — unified in one platform. Flat per-user pricing. No contracts, no surprises.
Calls, texts, faxes and voicemail share one timeline per patient or client — nobody hunts across four apps to answer one question.
Live transcripts, summaries and intent detection that write the note before you hang up.
Desk phones arrive provisioned — each extension mapped to a person, room or role.
Your desk line on desktop, iOS and Android. Same number, same presence.
Two-way texting from your practice number — encrypted, logged, BAA-covered.
Faxes land in a secure inbox, get read, tagged and routed. No paper tray.
Missed-call recovery, queue health and per-location trends — on dashboards that refresh live.
Every voicemail transcribed, prioritized and delivered where your team already works.
Queues, skills-based routing, whisper and barge — a contact center sized for a practice.
A regular phone system moves calls. A unified one keeps calls, texts, faxes, voicemail and the record of each on one number, in one timeline. Drag the divider to see the same Tuesday morning on both.
Drag the divider — same morning, two setups.
Same patients, same calls. What each system does with them.
What a regular setup actually requires, next to what a unified system does out of the box.
| Capability | Regular phone system | Unified · ZentryVoice |
|---|---|---|
| Calls | ||
| Answering & overflow | Hunt groups per desk phone. When everyone’s busy, the caller hears busy or voicemail. | Ring strategies with queue, overflow and an automatic text-back when nobody can pick up. |
| Missed calls | A line in the call log. Following up depends on someone noticing. | Auto-text, callback queue and a “recovered” tag when the patient books. |
| Call notes | Typed after hang-up, if at all. | AI summary and intent written during the call, attached to the patient. |
| Recording | A separate recorder, separate storage, separate retention policy. | Encrypted recording per line with a 90-day policy you control. |
| Messaging & fax | ||
| Texting | Personal cells or a third-party app. Conversations live outside the record. | HIPAA two-way SMS from the practice number, logged next to the calls. |
| Fax | A machine, a phone line for it, paper in a tray. | eFax that reads, tags and routes itself to the right person. PDFs, not paper. |
| Voicemail | Dial in. Listen to all of them to find the urgent one. | Transcribed and prioritized — skim, don’t listen. |
| Compliance | ||
| Business Associate Agreement | Negotiated per vendor — phone, fax, texting — or missing. | One BAA, countersigned at signup, before the first text or fax. |
| Audit trail | None, or a vendor log you can’t export. | Immutable per-practice audit log of every change and support session. |
| E911 | Address set once at install. Moves and new lines are easy to miss. | A validated dispatchable address on every number, checked on every change. |
| Caller verification | Your calls may show as “Spam likely”. | STIR/SHAKEN A-attestation on outbound calls. |
| Operations | ||
| Setup | A technician visit; weeks of lead time; a closet to maintain. | Soft extensions ring in minutes. Desk phones arrive pre-provisioned — plug in, they ring. |
| Adding a person | A vendor ticket and a truck roll for a new line. | Invite by email; the next extension is assigned automatically. |
| Keeping your number | You negotiate with the losing carrier. | We file and track the port; a temporary line forwards from minute one. |
| Reporting | Monthly CSV from the carrier portal. | Live dashboards per line and location — answered, missed, recovered. |
| Support | A ticket queue and a warranty you mail things to. | Priority human line and next-day replacement phones, pre-provisioned. |
| Cost | ||
| What you pay for | Per-line service + hardware lease + fax line + texting app + recorder + maintenance contract. | $20 per seat with voicemail, AI summaries and reporting included; add fax or texting for $15. |
Missed-call figures are industry estimates from 2025–2026 practice phone studies (Weave, Forbes Healthcare, Dental Economics, as reported by dental industry publications). Your own call reports will vary; ZentryVoice shows yours live. See what switching looks like
Every user gets a desktop and mobile line instantly. A temporary number forwards your calls from minute one.
Pre-provisioned to each extension. Plug into power and network and they ring. No technician visit.
We file the port, track the carrier and switch over with zero downtime. You get a text when it’s done.
Stuck on anything? ZentryNet engineers are one chat away — most practices never need them.
No demo, no sales call. Cancel anytime — no questions asked.
*Porting an existing number takes 5–10 business days, depending on your current provider. We handle the entire process for you at no cost.